Refund policy
What you are buying
A scene is digital content made for you and delivered immediately: once your clip airs on the stream, the purchase is fulfilled. By paying you agree to immediate delivery and, where the law allows, waive the statutory withdrawal period for digital content once delivery has started.
Automatic refunds
- Your prompt is rejected by moderation — full refund.
- Generation fails permanently and your scene never airs — full refund.
These do not need a request; if it happens, the payment is returned through Paddle to the original payment method.
Refunds on request
- Duplicate or clearly mistaken charge — tell us within 14 days.
- You paid and the scene did not air within 24 hours — tell us, we will refund or re-run it, your pick.
Email qmaroongeorgia@gmail.com with the receipt from Paddle, or reply to the Paddle receipt email directly. Refunds are processed by Paddle and usually land back on the card within 5–10 business days.
What is not refundable
A scene that aired. That includes clips you find disappointing, strange, or different from what you pictured — the output of the model is part of the game. Boosts are not refundable once the boosted scene airs.